Every year Rolls-Royce Motor Cars North America highlights the achievement of a single dealer that exemplifies its ability to deliver on all aspects of the promise of the world’s most admired luxury brand. In 2020, a year that presented unique and significant challenges never seen, Rolls-Royce Motor Cars Houston, a Post Oak Motor Cars Brand, has been honored as the Rolls-Royce Motor Cars 2020 Dealer of the Year for the Americas. This award recognizes the accomplishments of the entire operation in Houston in ensuring the experience that every Rolls-Royce owner deserves and expects. The criteria for the recognition is comprised of an extensive collection of measures from the initial thought of acquiring a Rolls-Royce motor car through the entire commissioning and ownership experience. Performance of sales, marketing, finance, and service are all heavily weighted in selecting the honoree.
“The past year was challenging for luxury auto dealerships across the globe and our Post Oak Motors team worked tirelessly to overcome those obstacles and uphold our high standards for customer service and experience,” said Tilman Fertitta, CEO of Fertitta Entertainment and Owner of Post Oak Motor Cars. “I am immensely proud of my staff and their dedication to always delivering excellence – no matter the circumstances.”
“With over 40 luxury auto dealerships across the country, we are immensely proud of our team for earning this coveted and prestigious recognition,” said Lonny Soza, General Manager of Rolls-Royce Motor Cars Houston. “Rolls Royce sets the standard in high-end, first-class motor vehicles, and to receive this designation from one of the world’s most pinnacle brands is a testament of our staff’s collective dedication and passion for delivering an unparalleled, luxury car buying experience unlike any other in the world.”
“2020 was a year that brought many challenges to everyone. However, Tilman Fertitta and every member of the Rolls-Royce Motor Cars Houston team accepted these challenges. They delivered world-class luxury service to every patron they came in contact with last year,” said Martin Fritsches, President and CEO of Rolls-Royce Motor Americas. He added, “We are proud to have the team led by General Manager Lonny Soza represent our brand and deliver the ultimate luxury in commissioning a new motor car and an effortless ownership experience,”
Rolls-Royce Motor Cars chooses the Dealer of the Year after careful consideration of a wide range of criteria. As a brand that values the luxury ownership experience above all else, service and owner satisfaction are at the top of the list. The company also reviews sales and operational performance as well as client satisfaction. Every aspect of the Rolls-Royce Motor Car ownership experience is expected to be effortless. That begins with the initial commissioning of any Rolls-Royce motor car with one’s retail consultant. In 2020, Rolls-Royce Motor Cars Houston set this standard.